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Support articles

I need to contact the product support team. What information should I give them? (Optical Storage Media)
In terms of how long a disc will last, does it matter what data is stored on a disc (audio or other data files, e.g. programs)?
What do I need to record video onto DVDs?
What is firmware?
What is particularly damaging in terms of the potential working life of optical media (light, dirt etc.)? Does the colour of the disc also play a role and, if so, why?
What is the 'Returns Procedure'?
What is the best way to label a disc?
What is the difference between DVD-R and DVD+R?
What type of pen should I use to write on a disc?
What’s the main reason for data loss (technical background, composition)?
Why are there differences in the storage life of CDs and DVDs (technical explanation)?
Why do DVDs have more space than CDs if they look the same size?
Why do I only get 4.3GB of data on a 4.7GB DVD?

Technical Support

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