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Laser Cartridge Troubleshooting Guide

Always follow the hardware manufacturer’s recommendations for cleaning, maintenance, and safety. Many common print problems can be solved in just a few minutes, with no tools or technical training.

Initial Check List

  • Are you installing the correct cartridge? Visit verbatim.com to check printer compatibility.
  • Have you removed the seal from the cartridge?
  • Does your printer have a paper jam? If so, remove the jammed paper by pulling it in a forward feed direction through the printer. Make sure all debris is removed.
  • Did your printer calibrate with the installation of your new cartridge?  If not, follow manufacturer’s directions to calibrate your printer. 

If the problem persists, check for additional troubleshooting techniques below.

 

Problem Causes Solutions
Cartridge does not fit into printer Incorrect cartridge model Check the printers user manual or website for instructions
OPC shutter damaged Check OPC shutter if damaged remove
Error message in printer display Various Check the printers user manual or website for instructions
All-black page The charger corona wire is faulty  Remove and reinsert the cartridge in the printer
Contact problem Examine contacts
All-white page The toner is low Replace the cartridge
The corona wire is faulty Remove and reinsert the cartridge in the printer
Laser path blocked Ensure all shutter doors operate properly
Lines or Streaks - Horizontal Cartridge not installed properly Remove and reinsert the cartridge in the printer
Lines or Streaks - Edges Density setting too low Increase the density setting
Lines or Streaks - Vertical Blockage in the cartridge Remove the cartridge, shake it from side to side to clear the blockage, and reinsert the cartridge in the printer
The toner is low Replace the cartridge
Laser path blocked Check laser path for foreign objects 
Light or uneven print density on page The toner is low Remove the cartridge, shake it from side to side, and reinsert the cartridge in the printer
White spots on page The paper may not be a suitable weight for the printer or the paper may be damp Replace the paper with fresh dry paper that is recommended by the printer manufacturer
Foreign object on OPC surface Lift OPC shutter and examine. Carefully remove object if possible
Too light or dark print Print density is not correct Adjust the print density up for light prints and down for dark prints
Blurred, fuzzy, or shadowed print The paper may not be a suitable weight for the printer or the paper may be damp Replace the paper with fresh dry paper that is recommended by the printer manufacturer
Contact problem Examine contacts and reinsert cartridge in the printer
Toner rubs off the paper Low fuser roller temperature Check the printers user manual or website for instructions
Incorrect media for printer settings Change media type
Black spots or marks on the page Leaky cartridge Remove the cartridge, clean any spilled toner, and reinsert the cartridge in the printer
Foreign object on OPC surface Lift OPC shutter and examine. Carefully remove object if possible

If the problem persists, please contact Verbatim Technical Support at 800-538-8589.

Need Technical Support?

Please visit our Contact Us page to find Technical Support for your country.

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