Support Center

Our support area provides all the latest downloads, FAQs and information on how to contact Technical Support
 

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Literature

MediaShare User Manual for Android
MediaShare User Manual for iOS
MediaShare User Manual for Kindle
MediaShare Wireless Quick Start Guide
MediaShare Wireless Setup Guide

Support articles

Can I install an SD card and a USB flash drive at the same time?
Can I use MediaShare on an airplane?
I am having difficulty removing unwanted folders. What should I do?
Help! I've forgotten my MediaShare Wireless password.
I am trying to transfer a movie file to my tablet, it started to transfer but it did not complete. What is the reason for this?
I am trying to transfer files to/from my MediaShare Wireless device and cannot do so?
I am using an Android mobile device. What video file types can I play using MediaShare?
I can't find the Verbatim-XXXX device on my list of wireless devices?
I cannot find my MediaShare Wireless device showing up as a WiFi location on my Apple or Android device.
I have a USB 3.0 flash drive. Will it work with MediaShare?
I have checked your web site and have found a firmware update file, but I don’t know if it is a newer version than the one I am already using. How can I find out my current firmware version?
I have copied photographs from my SD card to my iPad but I cannot see them when I open the Photos app, where are they?
I have just successfully updated the firmware in my MediaShare. Can I now delete the firmware file from the root directory of my SD card?
I noticed that the power LED light is illuminated when I have a USB device connected even though the MediaShare Wireless is powered down, why is this?
I'm getting excessive buffering on video playback. What can I do?
Is there any internal storage space for user data inside MediaShare?
My iPad Mini occasionally loses connection with the MediaShare Wireless and reconnects to another network. What should I do?
My MediaShare Wireless app occasionally hangs, or I am unable to see new content which has been copied to my device/SD Card/USB attached storage. What should I do?
One of my videos won't play. What's wrong?
What's the effective distance of the WiFi connection for the MediaShare Wireless Device?
Which Wi-Fi channels are used in my region?
Will the battery in MediaShare supply enough power for my bus-powered USB hard drive?

Technical Support

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