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Will Verbatim recover my data from a failed hard drive?

My drive failed and I need my data. Do you offer data recovery?    

No. We are not a data recovery company and do not transfer data off of hard drives.  If you need the data off your drive, we suggest a few things. 

  • The hard drive mechanism inside of your Verbatim product may not be the part that failed.  If the mechanism inside the unit is still working, a local computer repair shop should be able to transfer your data through adapters or another enclosure and transfer it to another hard drive, CD or other storage media. This is relatively simple and inexpensive. 
  • Once you get your data recovered by a repair shop, you will have to obtain a letter or receipt on company letterhead stating that they are the data recovery company that performed the data recovery on your drive. We require this because opening up the drive in any way will void the warranty.  If you have a letter or receipt for the service, your warranty will still be honored.
  • If the hard drive is what has failed and you will need professional data recovery. We recommend:

If I send a drive in for warranty repair, will I get my data back?

No. All drives are formatted as part of the repair process. You will need to copy the data before sending it in. If the data is not accessible and you need it, you will want to contact a data recovery company.




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Copyright © 2014 Verbatim Americas, LLC. All Rights Reserved | Privacy Policy
Microsoft, Windows, Vista and the Windows and Vista logos are trademarks of Microsoft Corporation in the United States and other countries. Mac and the Mac logo are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. All other trademarks are the property of their respective holders.
1MB = 1 million bytes; 1GB = 1 billion bytes; 1TB = 1 trillion bytes. Actual capacity may be less; device uses some memory for formatting and the like.

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