Support Center

Our support area provides all the latest downloads, FAQs and information on how to contact Technical Support
 

Which product is your question in connection with?

Blu ray, DVD & CD

Hard Drives

USB Drives

SSD

Memory Cards

Accessories

Hard Drives

Loading Menu...
Back

Verbatim Limited Warranty Policy

The Verbatim Americas, LLC warranty obligations for this hardware product are limited to the terms set forth below:

Verbatim warrants its products to be free of defects in material and workmanship under normal use and service for a period of 3 years from the date of purchase. Verbatim’s sole obligation with respect to claims of non-conformance made within the warranty period described above shall be, at its option, to repair or replace any item of Equipment that Verbatim, in its sole discretion, determines to be defective, subject to the procedure set forth below.

Verbatim’s warranty obligations hereunder are expressly conditioned upon (i.) the Products being properly installed, used and maintained at all times by Customer; (ii.) the Products not being subject to unusual mechanical stress or unusual electrical or environmental conditions or other acts of God; (iii.) the Products not being subjected to misuse, accident or any unauthorized installation/deinstallation by Customer or other third party; (iv.) the Products not being altered or modified in an unauthorized manner, unless approved in writing or otherwise performed by Verbatim and (v.) Customer promptly installing all Product revisions that have been released for such Products by Verbatim throughout the warranty term. Verbatim does not warrant that the Products will operate in any specific combination that may be selected for use by Customer or that the operation of the Products will be uninterrupted or error free, or that all non-conformance or defects will be remedied. Additionally, Verbatim shall have no warranty obligations for any failure of the Products to conform to the applicable product specifications resulting from the combination of any Product(s) with hardware and/or software not supplied by Verbatim. If it is determined that any Product(s) reported as defective or non-conforming by Customer during the warranty period is not defective or non-conforming, Verbatim may, at its option, charge Customer for any labor provided and expenses incurred by Verbatim in connection with such determination, at Verbatim’s then current rates.

Verbatim is not liable for any damage to or loss of any programs, data, or other information stored on any media contained within the Verbatim hardware product, or any non-Verbatim product or part not covered by this warranty. Recovery or reinstallation of programs, data or other information is not covered under this Limited Warranty.

Verbatim shall not be responsible for unauthorized sale or misrepresentation by unauthorized third party resellers. Verbatim warranties are not transferable with ownership. Products purchased by auction, yard sale, flea market or purchased as demo units may not be covered under Verbatim’s warranty.

THE WARRANTIES OF VERBATIM AND REMEDIES OF CUSTOMER SET FORTH IN THIS SECTION ARE EXCLUSIVE AND ARE GIVEN BY VERBATIM AND ACCEPTED BY CUSTOMER IN LIEU OF ANY AND ALL OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION, ALL WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ALL SUCH OTHER WARRANTIES BEING HEREBY EXPRESSLY AND UNEQUIVOCALLY DISCLAIMED BY VERBATIM AND WAIVED BY CUSTOMER TO THE EXTENT ALLOWED BY LAW (AND TO THE EXTENT NOT WAIVABLE BY LAW, ARE LIMITED TO THE TERM OF THE EXPRESS WARRANTY SET FORTH HEREIN).

VERBATIM IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, INCLUDING ANY COSTS OF RECOVERING OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH THE VERBATIM PRODUCT. VERBATIM SPECIFICALLY DOES NOT REPRESENT THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS LIMITED WARRANTY OR MAKE A PRODUCT EXCHANGE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. FOR EXAMPLE, SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THESE RESTRICTIONS MAY NOT APPLY TO YOU.

Return Procedure:

The Customer shall obtain a Return Merchandise Authorization (RMA) number from Verbatim prior to returning any Equipment to Verbatim under this warranty by contacting Technical Support (see www.verbatim.com/support). The Customer shall prepay shipping charges for Equipment returned to Verbatim for warranty service, and Verbatim shall pay freight charges for the return of the Equipment to the Customer, excluding customs duties or taxes, if any. All returns require a dated original proof of purchase and a letter explaining the problem. Before you deliver your product for warranty service it is your responsibility to backup all data, including all software programs. You will be responsible for reinstalling all data. Data recovery is not included in the warranty service and Verbatim is not responsible for data that may be lost or damaged during transit or a repair. Verbatim will not be responsible for items returned without an RMA or improperly packaged. Replacement Equipment shall be new or like new in performance and shall be warranted for the remaining duration of the warranty term of the nonconforming Equipment. All replaced Equipment shall become the property of Verbatim. Any claims of defects not made within the warranty period shall be deemed waived by Customer.




Copyright © 2008 Verbatim Americas, LLC.  All Rights Reserved.
 
SitemapAbout VerbatimNewsroomLaser Cartridge ReplacementEnvironmentContact UsCareers
  •  
Copyright © 2014 Verbatim Americas, LLC. All Rights Reserved | Privacy Policy
Microsoft, Windows, Vista and the Windows and Vista logos are trademarks of Microsoft Corporation in the United States and other countries. Mac and the Mac logo are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. All other trademarks are the property of their respective holders.
1MB = 1 million bytes; 1GB = 1 billion bytes; 1TB = 1 trillion bytes. Actual capacity may be less; device uses some memory for formatting and the like.

Website Design & Development by Orckid