MANAGER, INFORMATION TECHNOLOGY

Verbatim Americas seeks a MANAGER, INFORMATION TECHNOLOGY to identify and implement business process enhancements through procedural, process and automation improvements and manage projects and project teams necessary to achieve enhancements by performing the following duties. This position is based in Charlotte, NC but after the initial training period, offers work from home flexibility.

Essential Duties and Responsibilities include the following; and other duties may be assigned:

• Supports users across the entire enterprise with problem solving, daily functions and investigating new functions to achieve their objectives.

  • Extensive knowledge of SAP including FICO, MM and SD.
  • Manages contractors that support the enterprise system.
  • Responds to users in a timely manner and assists with coordinating resources to solve issues.

• Interacts and coordinates with all functional areas to ensure that processes, procedures and system tools are developed, documented and utilized to maximize accuracy, efficiency and achievement of company goals for that functional area.

  • Manages external IT support companies to resolve issues.
  • Knowledge of systems and infrastructure is critical
  • Responds to users in a timely manner and assists with coordinating resources to solve issues.

• Identifies and implements process automation improvements where necessary.

  • Develops and creates Excel macros and reporting as requested.
  • Develops and creates new processing as requested by business areas.

• Identifies and implements procedural improvements where necessary.

  • Examines existing business procedures and seek automation and efficiency.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in information systems, business or a related area; and 4 to 7 yrs related experience and/or training; or equivalent combination of education and experience.

• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.

• Highly proficient in Microsoft Word, Excel, Powerpoint and Microsoft Project. Also, SAP and its supporting software systems, Lotus Notes, Visual Basic and other programming languages, Verbatim’s legacy ERP systems.

• Extensive knowledge of SAP including FICO, MM and SD.

• General knowledge of network functions and connectivity.

• Superior customer service and analytical skills.

• Excellent written and verbal communication skills.

• Excellent attention to detail; the ability to multi-task; including the ability to be flexible and adapt to change.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to low.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to walk; sit and use hands to finger, handle, or feel. The employee is occasionally required to stand and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.