Optical Media

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I need to contact the product support team. What information should I give them? (Optical Storage Media)

In order to help you, we will need the following information:

  • The Reorder/Model number written on the original packaging
  • The make, model and firmware of the writer/recorder
  • The title and version of the software you are using
  • Description of the fault
  • Any on-screen error messages.

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Please visit our Contact Us page to find Technical Support for your country.

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