We're Here To Help
Our support page provides all the latest FAQs and downloads for our products as well as information on how to contact Verbatim Technical Support. Find the answers you need for the Verbatim products you love.
What Verbatim product do you need help with?
USB Drives
Loading Menu...
Back
Some video types aren’t playing back. Can I change the default video player option?
If your videos aren’t playing back, you may need to change the default video player. From the home page on the Store ‘n’ Go app, go to “System” and select the player option as needed. You will need to install the 3rd party player app on your device to support this feature.
Need Technical Support?
Please visit our Contact Us page to find Technical Support for your country.
Looking For Data Recovery Services?
Data loss can be frustating - that's why Verbatim has partnered with Secure Data, the Standard in Data Recovery, for all of your data recovery service needs. Secure Data Recovery has decades of experience in recovering data from failed devices and has an industry-high 96% documented success rate.
Click here to get started recovering data from your SSDs, hard drives, USB drives, blank media, and SD/microSD cards.
no data, no recovery fee
- Pay Only Upon Completion
- No Hidden Fees
- Verify Files Before Payment
free diagnostics
- Advanced diagnostics report
- Certified Non-Destructive
- forensically verifiable results
the industry leader
- Rated #1 in Hard Drive & RAID
- Data recovery services
- 96% success rate - since 2007