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Our support page provides all the latest FAQs and downloads for our products as well as information on how to contact Verbatim Technical Support. Find the answers you need for the Verbatim products you love.
My drive failed and I need my data. Do you offer data recovery?
No. We are not a data recovery company and do not transfer data off of hard drives. If you need the data off your drive, we suggest a few things.
- The hard drive mechanism inside of your Verbatim product may not be the part that failed. If the mechanism inside the unit is still working, a local computer repair shop should be able to transfer your data through adapters or another enclosure and transfer it to another hard drive, CD or other storage media. This is relatively simple and inexpensive.
- Once you get your data recovered by a repair shop, you will have to obtain a letter or receipt on company letterhead stating that they are the data recovery company that performed the data recovery on your drive. We require this because opening up the drive in any way will void the warranty. If you have a letter or receipt for the service, your warranty will still be honored.
If I send a drive in for warranty repair, will I get my data back?
No. All drives are formatted as part of the repair process. You will need to copy the data before sending it in. If the data is not accessible and you need it, you will want to contact a data recovery company.
Data loss can be frustating - that's why Verbatim has partnered with Secure Data, the Standard in Data Recovery, for all of your data recovery service needs. Secure Data Recovery has decades of experience in recovering data from failed devices and has an industry-high 96% documented success rate.
Click here to get started recovering data from your SSDs, hard drives, USB drives, blank media, and SD/microSD cards.