Hard Drives


Troubleshooting your FireWire hard drive in Mac OS X

If your FireWire hard drive is no longer mounting, or you are unable to access the files stored on the drive.  Please try the following and test between each step:

  1. Check our drivers section for drivers for Mac OS X, most FireWire drives do not require drivers.
  2. Check all FireWire cables.  Connect the cable directly to back of the machine, not through a hub or other device.
  3. Check the FireWire ports.  Test other FireWire devices on the ports to verify they are working.  If you have multiple FireWire ports, try each port.
  4. If your drive requires an AC adapter, please check all cables, and make sure the drive is switched ON in the back if your model includes a switch.  Test different AC power plugs, and bypass any power strips.
  5. Test the drive on another machine.

If you are still unable to get the drive to mount, the partition on the drive may be damaged or corrupted and you may need to repair or reformat the drive.

  • You can try third party disk utilities such as Disk Warrior, Norton Disk Doctor, or Data Rescue X to recover or repair the drive.
  • If you are not concerned with the data, you may be able to reformat the drive.  You can use Apple Disk Utility (Applications, Utilities, Disk Utility) to erase or repair the drive.
  • If you need data recovery, you may need to contact a Data Recovery company to retrieve your data.  Click here for more information.

For further troubleshooting please contact Verbatim Technical Support.

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