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Troubleshooting your FireWire hard drive in Windows

If your FireWire hard drive is no longer listed in My Computer, or you are unable to access the files stored on the drive.  Please try the following and test between each step:

  1. Drivers are not required for most FireWire drives in Windows 98SE/ME/2000/XP, but some older SmartDisk and VST drives do require drivers.  Please check our drivers section for more information.
  2. Check all FireWire cables.  Connect the cable directly to back of the machine, not through a hub or other device.  If you are using 4-pin FireWire, make sure you have the AC adapter for the drive connected.  Some PCMCIA cards do not provide enough power and you may need an AC adapter for a bus-powered portable hard drive.  All of the full-sized desktop drives will have their own AC adapter.
  3. Check the FireWire ports.  Test other USB devices on the ports to verify they are working.  If you have multiple FireWire ports, try each port.
  4. If your drive requires an AC adapter, please check all cables, and make sure the drive is switched ON in the back.  Test different AC power plugs, and bypass any power strips.
  5. Test the drive on another machine.

If you are still unable to access the drive, the partition on the drive may be damaged or corrupted and you may need to repair or reformat the drive.

  • You can try third party disk utilities such as Norton Disk Doctor or Data Rescue X to recover or repair the drive. 
  • If you are not concerned with the data, you may be able to reformat the drive.  Click here for information on formatting your hard drive for Windows.
  • If you need data recovery, you may need to contact a Data Recovery company to retrieve your data.  Click here for more information.

For further troubleshooting please contact Verbatim Technical Support.


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Microsoft, Windows, Vista and the Windows and Vista logos are trademarks of Microsoft Corporation in the United States and other countries. Mac and the Mac logo are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. All other trademarks are the property of their respective holders.

1MB = 1 million bytes; 1GB = 1 billion bytes; 1TB = 1 trillion bytes. Actual capacity may be less; device uses some memory for formatting and the like.

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