We're Here To Help
Our support page provides all the latest FAQs and downloads for our products as well as information on how to contact Verbatim Technical Support. Find the answers you need for the Verbatim products you love.
Drive not recognized by the computer, light flashes and drive starts clicking.
All portable USB devices are powered by the USB bus and do not require a separate power supply when connected to most computers. A power booster cable may be needed if the light on the drive is flashing or the drive is clicking.
• A laptop computer that has limited bus power.
• USB bus-powered hub
The drive may only function properly if you power it with the optional power adapter or a USB 2.0 Power Booster Cable. Verbatim offers an USB 2.0 Power Booster cable (the USB 2.0 Power Booster cable has two USB connectors that plug into two USB ports on the computer.
Please visit our Contact Us page to find Technical Support for your country.
Data loss can be frustating - that's why Verbatim has partnered with Secure Data, the Standard in Data Recovery, for all of your data recovery service needs. Secure Data Recovery has decades of experience in recovering data from failed devices and has an industry-high 96% documented success rate.
Click here to get started recovering data from your SSDs, hard drives, USB drives, blank media, and SD/microSD cards.