Support Center

Our support area provides all the latest downloads, FAQs and information on how to contact Technical Support

Which product is your question in connection with?

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Hard Drives

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Optical Media

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I need to contact the product support team. What information should I give them? (Optical Storage Media)

In order to help you, we will need the following information:

  • The Reorder/Model number written on the original packaging
  • The make, model and firmware of the writer/recorder
  • The title and version of the software you are using
  • Description of the fault
  • Any on-screen error messages.
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Microsoft, Windows, Vista and the Windows and Vista logos are trademarks of Microsoft Corporation in the United States and other countries. Mac and the Mac logo are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. All other trademarks are the property of their respective holders.
1MB = 1 million bytes; 1GB = 1 billion bytes; 1TB = 1 trillion bytes. Actual capacity may be less; device uses some memory for formatting and the like.

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