USB Drives


Unable to use the safely Remove Hardware feature to stop my USB device.

1. If the drive contains an NTFS partition, indexing may be enabled.
2. You may be using third party software that is still accessing the drive. This may include antivirus, spyware.

1. To check for indexing in Windows 2000 and XP only, browse My Computer and right-click on the drive letter assigned to the drive. Select Properties. You find Allow Indexing option under the General tab. If this is checked, uncheck it.
2. If neither of the above solutions solves the problem, shutting down the computer first will safely stop the drive. You can then unplug the drive from the computer and/or power

Need Technical Support?

Please visit our Contact Us page to find Technical Support for your country.

Looking For Data Recovery Services?

Secure data recovery

Data loss can be frustating - that's why Verbatim has partnered with Secure Data, the Standard in Data Recovery, for all of your data recovery service needs. Secure Data Recovery has decades of experience in recovering data from failed devices and has an industry-high 96% documented success rate.

Click here to get started recovering data from your SSDs, hard drives, USB drives, blank media, and SD/microSD cards.

no data, no recovery fee
  • Pay Only Upon Completion
  • No Hidden Fees
  • Verify Files Before Payment


free diagnostics
  • Advanced diagnostics report
  • Certified Non-Destructive
  • forensically verifiable results


nationwide locations
  • 5 certified labs
  • 75+ drop off locations
  • FREE Inbound Shipping


the industry leader
  • Rated #1 in Hard Drive & RAID
  • Data recovery services
  • 96% success rate - since 2007


  • Home
  • Where To Buy
  • United States
  • Support
  • Careers
  • Our Story