USB Drives

Back

I Cannot See/Have Access to the Full Capacity of my Store 'n' Go USB Drive

This means a password-protected partition was created with the software provided with the Store’n’Go. If you have lost this program, go to www.verbatim.com to download it. Click on Download/Store’n’Go USB devices... and select the image corresponding to the model of your Store’n’Go. On the next page, click on the V-Safe version that corresponds to your Store’n’Go model.

Once you have downloaded the file to the Desktop of your computer, you can send a copy of it to the Store’n’Go. Open V-Safe from the Store’n’Go. If you remember your password, you will be able to enter it here and have access to the data on the private partition.

If you do not remember your password, please select Settings/Format and change the size of the private partition to 0MB with the cursor on the picture of the key. Please note this will format the key, which means all the data on it will be erased. It is therefore recommended that you save all your data onto the PC before following this procedure.
 

Need Technical Support?

Please visit our Contact Us page to find Technical Support for your country.

Looking For Data Recovery Services?

Secure data recovery

Data loss can be frustating - that's why Verbatim has partnered with Secure Data, the Standard in Data Recovery, for all of your data recovery service needs. Secure Data Recovery has decades of experience in recovering data from failed devices and has an industry-high 96% documented success rate.

Click here to get started recovering data from your SSDs, hard drives, USB drives, blank media, and SD/microSD cards.

 
no data, no recovery fee
  • Pay Only Upon Completion
  • No Hidden Fees
  • Verify Files Before Payment

GET STARTED

 
free diagnostics
  • Advanced diagnostics report
  • Certified Non-Destructive
  • forensically verifiable results

GET STARTED

 
nationwide locations
  • 5 certified labs
  • 75+ drop off locations
  • FREE Inbound Shipping

GET STARTED

 
the industry leader
  • Rated #1 in Hard Drive & RAID
  • Data recovery services
  • 96% success rate - since 2007

GET STARTED

  • Home
  • Where To Buy
  • United States
  • Support
  • Careers
  • Our Story