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Support articles

What is the difference between DVD-R and DVD+R?
What is particularly damaging in terms of the potential working life of optical media (light, dirt etc.)? Does the colour of the disc also play a role and, if so, why?
Why are there differences in the storage life of CDs and DVDs (technical explanation)?
What’s the main reason for data loss (technical background, composition)?
In terms of how long a disc will last, does it matter what data is stored on a disc (audio or other data files, e.g. programs)?
I need to contact the product support team. What information should I give them? (Optical Storage Media)
Why do DVDs have more space than CDs if they look the same size?
What do I need to record video onto DVDs?
Why do I only get 4.3GB of data on a 4.7GB DVD?
What is firmware?
What is the best way to label a disc?
What type of pen should I use to write on a disc?
What is the 'Returns Procedure'?

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