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Support articles

Can I record Audio files onto a data CD-R?
How can i burn a full 80 minutes onto a CD-R?
How fast can CD-Rs record?
I have a CD-RW drive that can use 8x media. Is it possible to use 16x media at 8x?
I need to contact the product support team. What information should I give them? (Optical Storage Media)
In terms of how long a disc will last, does it matter what data is stored on a disc (audio or other data files, e.g. programs)?
What is firmware?
What is particularly damaging in terms of the potential working life of optical media (light, dirt etc.)? Does the colour of the disc also play a role and, if so, why?
What is the 'Returns Procedure'?
What is the best way to label a disc?
What type of pen should I use to write on a disc?
What’s the main reason for data loss (technical background, composition)?
When I record to a CD-RW and then try to record again it is telling me that the disc is full. Why is this?
When I try to copy using a CD-RW disc, I get the message that I have to remove the rewrite protection, how do I do this?
Why are there differences in the storage life of CDs and DVDs (technical explanation)?

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